The Heart to Heart Hospice philosophy of care has an emphasis on positive outcomes for our patients and their loved ones. Setting goals will enable our patients to live their lives to the fullest while maintaining their dignity nearly anywhere the patient calls home. We believe that each patient should have the ability to control the direction of their own care while they are capable, as well as after they become incapable of communicating their needs and wishes. Advance directives are available to patients for future healthcare decisions in the absences of their ability to communicate their preferences that will be used by the medical professionals.

When a patient is admitted to our services, a personalized care plan is developed by the Heart to Heart Hospice care team, in correlation with the patient and the patient’s primary care physician. This care plan will address the patient’s needs and wishes, as well as reflect their values and beliefs. A schedule will be created based on the amount of care that the patients and their loved ones will need from the care team. Heart to Heart Hospice will continually review the care plan, because as priorities change, so will the level of care and services needed.

Heart to Heart Hospice encourages bereavement services and counseling to patients and their loved ones to help answer any questions, manage their grief, and support them both spiritually and emotionally during the end-of-life. These supportive services may continue for up to 13 months to provide relief to surviving family members and friends. We understand the difficulty associated with losing someone you love, but hope that you will be left with positive memories and peace of mind.

Headquartered in Plano, Texas, Heart to Heart Hospice was established to provide a compassionate, patient-centered approach to medical care and supportive services at the end-of-life for patients and their families. Unparalleled service and personalized attention are the core beliefs upon which Heart to Heart Hospice was founded. Our philosophy of care has driven the success of our hospice programs since 2003, and we continue to have dynamic growth in the number of patients and families served, our employees, and the number of volunteers in our communities.

Heart to Heart Hospice is partnered with several healthcare organizations and medical facilities throughout the state of Texas and around the nation. Working with experienced medical professionals, physicians, hospitals, nursing homes, long-term care facilities, and insurers to provide admirable end-of-life care to individuals and their families.

Heart to Heart Hospice encourages individuals to pursue a career in the medical field and educates the public on end-of-life and geriatric care. Through our well-built management team and the help of our employees, we continue to grow as a hospice organization and gain respect in the communities that we serve. View “The Heart to Heart Hospice Family Executives” to learn more about the individuals that manage our organization.

Providing compassion and caring, while striving to enhance the quality of life for those with life-limiting illnesses and their loved ones is our mission at Heart to Heart Hospice.

Our Goal is to allow patients to rejoice in the lives of their loved ones and share positive memories of the legacy that they are leaving behind. At Heart to Heart Hospice we try to go beyond the expectations of our patients and their families to provide them with compassionate, personalized care and emotional and spiritual support.

We believe in a plan for living that will enable patients to spend their remaining time pain-free and with dignity. We believe that all eligible patients, regardless of the complexity of their needs, should be able to receive the comprehensive care that they deserve. We strive to make a difference in the lives of others and treat each individual with respect and compassion, while improving the quality standards associated with end-of-life care.

The Heart to Heart Hospice Foundation was created with a general mission of promoting the quality of life for individuals and organizations dealing with life-limiting illnesses, in conjunction with providing support for their caregivers, families and other members of the community. The mission of the Foundation also includes educating the community about end-of-life care, and palliative care philosophies and programs. To create the greatest impact, the Foundation collaborates with other charitable organizations and causes related to hospice care and bereavement services.

The Heart to Heart Hospice Foundation is a 501(c)(3) nonprofit organization, operated exclusively for charitable and educational purposes, which is funded by generous Donations from members of the community, businesses, religious places of worship, families and friends of our patients, and other groups and foundations in support of end-of-life care. Whether the donations are made in remembrance of a loved one, or to acknowledge a care team member who has created a positive impact, the Heart to Heart Hospice Foundation appreciates the contributions made by everyone. Partners and employees support the Foundation’s mission and are encouraged to give back to the community by contributing their time, energy, and/or capital to the Foundation.

The foundation uses its charitable contributions in a variety of ways to aid patients and/or their families with the financial burdens that are associated with a life-limiting illness. Our Foundation may provide grants for final wishes, funeral and burial arrangements, and additional economic support to those in need or experiencing financial distress, as well as charitable organizations and private foundations.

The Heart to Heart Hospice Foundation developed a scholarship program to encourage individuals to pursue a career in end-of-life /palliative care and/or geriatric care fields. These scholarships are made possible by contributions that the Foundation anticipates collecting throughout the year. For more information about the Heart to Heart Hospice Foundation or to become a scholarship applicant, please view the “Foundation Information”

Volunteering means something different to each of the volunteers at Heart to Heart Hospice; their reasons for being involved with our hospice programs are as generous and thoughtful as they are. The volunteers at Heart to Heart Hospice are some of the most important members of our hospice care team, making a difference in the lives of others every day.

Volunteers can offer their assistance by providing compassionate support and services to patients and their families, while permitting the hospice care team to focus on quality care. The following are support and activities that may be provided by our volunteers:

Patient Care – help patients with simple caregiving tasks by maintaining a clean and comfortable environment, as well as assisting them with activities of daily living, running errands, light housekeeping Companionship – visit lonely patients, listen to patients and their loved ones share memories and feelings, read and play games Comfort – help patients cope with their fears at the end-of-life and console family members Support – coordinate supportive services that provide emotional and spiritual support to patients and their families Administrative Assistance – help the staff with various office duties and special events Special Services – specialty volunteers can provide massages, bring pets to visit, and play music for patients.

All of the volunteers at Heart to Heart Hospice receive training prior to assisting patients and their families. This comprehensive training includes educating the volunteers about hospice philosophy, goals, and services. They will also receive training on how to care for the terminally ill, provide grief and bereavement support, and met the needs of the patients and their loved ones. Preventative safety and procedures are discussed during training to ensure the volunteers and patients well-being.

To become a Volunteer (link to giving back page) with Heart to Heart Hospice, please submit your information to be contacted by one of our hospice team members.

“Words cannot describe how much I appreciate the assistance you gave in mother’s last days. Mother’s death was serene and peaceful without suffering and discomfort. Will always thank God for that and your help." – Nancy, Austin, TX

“I could not ask for more loving, caring people to be with us through all of my husband’s illness and to be with me and our family at the end. We are all so grateful to all the staff for everything. Our love to each of you.” – Mary, Tyler, TX

“You cared for my step-mom and now are caring for my father. I don’t think we would have made it without all of you. You are ALL wonderful!” – Linda, Sherman, TX

“The care provided to my brother through Hospice was outstanding. I feel that your caretakers sometimes went beyond the call of duty. Everyone displayed sincere kindness to me and my family.” – Maylene, Nacogdoches, TX

“I could not have asked for better care from your hospice team. As a result I am volunteering for a hospice organization here in Indiana. Thank you for your loving care of my mother.” – Brenda, Franklin, IN

“Everyone is extremely professional. We recommend your company to everyone in need of hospice. Your staff was very loving and had a caring attitude!” – Jane, Houston, TX

“Thanks you so much for the wonderful care you provided to Husband Lou. The care you gave him during his last days of life was dignified, honorable and endearing. Thank you for the sincere care you gave me and my family. I would want anyone at their end-of-life to experience this kind of warm honorable care.” – Tracy, Fort Worth, TX

“You were so loving, caring, and compassionate to my mom during her final journey! Even though it seemed to be a very peaceful and easy transition for my mom, I know that your being there for her made it all the better. As for me, I don’t know what I would have done without you! I feel very fortunate to have met you!” – Peggy, Austin, TX